“In addition to our annual support fee, we've paid our vendor an extra $8,000 for telephone and email support. Now that iPUB is up and running, we not only have a much better system, but we are saving $8,000 a year."

- LH

Overview

iPUB support is far superior to the competition.

You will not find better customer support anywhere in the industry. First, the iPUB support staff excels in quality, response, industry knowledge and exceptional service. Second, the annual subscription fee includes iPUB’s ongoing telephone/Webex support as well as free upgrades and future releases to keep your iPUB system technologically up to date and bring you all the improvements we make to the system. At iPUB, support is not about making money; it’s about making sure our users learn and understand the product. We do not charge you to call or email us with a question. We want you to use the software efficiently, effectively, and easily.

Features

• All iPUB users are on the same software release

• Remote support includes all iPUB enhancements and upgrades as part of the annual subscription

• Users are encouraged to recommend software enhancements

• Periodic retraining is offered at a reduced price

• Support is provided as part of the annual subscription

Publisher Benefits

• The support staff is focused on only one software release so they are always up to date

• Users talk with people who understand the philosophy of the software and have extensive experience in the publishing industry

• There are no hidden fees or surprise charges